Internet Explorer Help Desk


This problem is most commonly associated with not cleaning out your temporary internet files (TIF's) periodically.
To do that, open Control Panel>>Internet Options>>General tab.
Click the "Delete Files" button. On the dialogue box that pops up, place a check in "Delete All Offline Content" then click "OK".

  Hint: In a pinch I have been known to right-click on the image and Email it to myself.  It will be sent in the proper format.

Warning!!!: Using the Windows Registry Editor incorrectly can cause serious problems requiring the re-installation of your operating system and possible loss of data. I do not and will not support problems that arise from you editing your own registry. Use the Registry Editor and my directions at your own risk. Be sure that you create a backup of your registry and be very sure that you know how to restore it. If you are not sure how to do both of these things then STOP here!! and read the directions.

If that doesn't help check your settings herC: Go to Start/Run/Regedit and navigate to this key:

HKEY_CLASSES_ROOT\.jpg.   For Content Type, it should read image/jpeg.
HKEY_CLASSES_ROOT\.jpeg  For content Type, it should read: image/jpeg.
HKEY_CLASSES_ROOT\.gif     For Content Type is should read image/gif.

NOTC: If you are using AOL: This behavior may occur when AOL's graphic compression option is turned on. When this option is on, the images are saved as the .art file type.

Connect to the Internet through AOL, and then visit the following AOL Web sitC: www.aol.com. Click My AOL. On the Settings menu, click Preferences. In the Preferences dialog box, click Internet Options (WWW). In the Internet Options dialog box, click to clear the Always Compress Graphics dialog box. Click to select the Never Compress Graphics dialog box. Click Apply, and then click OK.

  Also see the following articles:

Internet Explorer Does Not Save Graphics Files in the Proper Format
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q260650
You May Be Unable to Save .jpg Files with Microsoft Paint After You Install Office 2000 SR1 or SP2
http://support.microsoft.com/?kbid=193354